GooseDock Policies

1. Acceptance of Terms

By accessing or using the GooseDock platform (the "Platform") — including registering as a Client, Agency, or Vendor — you ("User") agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and all incorporated guidelines. If you do not agree, you must not use the Platform.

2. Eligibility

• You must be at least 18 years of age and capable of entering a legally binding contract under Indian law.
• Agencies must hold a valid PSARA license issued by the appropriate state authority.
• Vendors must be a registered business entity (proprietorship, partnership, LLP, or company).
• Clients must be authorized to procure security services on behalf of their organization.

3. Account Registration

You agree to provide accurate, current, and complete information during registration. GooseDock reserves the right to verify any information, suspend, or terminate accounts found to be falsified, fraudulent, or non-compliant with applicable law.

4. Platform Services

GooseDock is a technology intermediary connecting Clients seeking security services with PSARA-verified Agencies and ancillary Vendors. GooseDock is not a security service provider, employer, or guarantor of any contract executed between Users.

5. Anonymous Bidding

• Identities of both Clients and Agencies remain fully anonymous until the deal is accepted, both commission payments are received, and identity reveal is triggered.
• All Users agree not to attempt to identify, contact, or solicit counterparties outside the Platform during the anonymous phase.
• Circumvention of anonymity may result in immediate ban and forfeiture of any pending payments.

6. Commission & Fees

• Agency Commission — 2% of contract value (Normal plan) or 1% (Premium plan).
• Client — pays no commission and no posting fee. Unlimited free tender posts.
• Vendor Listing — ₹3,400/year for a public profile listing.
• Backout Fee — ₹500 if an Agency cancels after deal acceptance.

7. Payment Terms

All commission and fee payments must be made via UPI to GooseDock@upi. Both parties must remit their commission share before identity reveal. Once verified by Admin, contact details are disclosed to both parties via email and the Platform.

8. Vendor Listings

Vendors purchase listing rights for visibility on GooseDock's public Vendor Directory. Listings are subject to:

• Admin approval and compliance review
• Accurate description of products/services offered
• Adherence to all consumer-protection and advertising laws
• Annual renewal at the prevailing listing fee

9. Refund Policy

• Tender posting fees are non-refundable once the tender is published.
• Vendor listing fees are non-refundable after admin approval.
• Commission payments are non-refundable after identity reveal.
• Refunds for accidental duplicate payments will be processed within 7–10 business days on written request to info@goosedock.com.

10. User Conduct

Users shall not:

• Post false, misleading, defamatory, or unlawful content
• Impersonate any individual or entity
• Solicit Users outside the Platform during anonymous phase
• Use automated tools (scrapers, bots) to access Platform data
• Engage in price-fixing, collusion, or anti-competitive behavior

11. Privacy & Data Protection

GooseDock collects, stores, and processes personal data per the Information Technology (Reasonable Security Practices) Rules, 2011 and the Digital Personal Data Protection Act, 2023. We do not sell user data. Data is retained as required for legal, audit, and operational purposes.

11.1 What we collect

• Account info (name, email, phone, role, business details)
• KYC documents (PSARA license, address proof, GST)
• Tender, bid, and transaction records
• Click-acceptance and IP logs (per Section 16)

11.2 Your rights

You may request access, correction, or deletion of your data by writing to our Grievance Officer (Section 18).

12. Confidentiality

Tender details, bid amounts, agency identities, and client identities — until reveal — are strictly confidential. Disclosure to third parties without consent constitutes a material breach.

13. Intellectual Property

All Platform content — design, code, logos, copy — is the exclusive property of GooseDock. Users grant GooseDock a non-exclusive license to display submitted content (vendor logos, listings, etc.) for the purpose of operating the Platform.

14. Disclaimers

The Platform is provided "as-is" and "as-available". GooseDock disclaims all warranties — express or implied — including merchantability, fitness for a particular purpose, and non-infringement. GooseDock does not warrant that any Agency or Vendor will perform satisfactorily.

15. Limitation of Liability

To the maximum extent permitted by law, GooseDock's aggregate liability for any claim shall not exceed the total fees paid by the User to GooseDock in the 3 months preceding the claim. GooseDock shall not be liable for indirect, consequential, special, or punitive damages.

16. E-Sign & Digital Agreement Validity

16.1 Electronic Acceptance

By:

• Clicking "I Agree"
• Registering on the Platform
• Making payment

You agree that this constitutes a valid electronic contract under:

• Information Technology Act, 2000
• Indian Contract Act, 1872

16.2 Legal Enforceability

This agreement shall be:

• Legally binding
• Equivalent to a physically signed contract

16.3 Electronic Records

All records maintained by GooseDock — including registrations, payments, and click-acceptance logs — shall be considered valid legal evidence in a court of law.

16.4 No Physical Signature Required

Vendor / Client / Agency expressly agrees that:

• No physical signature is required
• Digital acceptance (typed name + click) is sufficient and enforceable

17. Governing Law & Jurisdiction

These Terms are governed by and construed under the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

18. Contact & Grievance Officer

For any questions, complaints, or grievances:

• Email: info@goosedock.com
• Phone / WhatsApp: +91 99930 99947
• Response time: within 7 business days

As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our designated Grievance Officer is reachable at the above contacts.