Terms of Service

1. Acceptance of Terms

By accessing or using the GooseDock platform (the "Platform") — including registering as a Client, Agency, or Vendor — you ("User") agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and all incorporated guidelines. If you do not agree, you must not use the Platform.

2. Eligibility

• You must be at least 18 years of age and capable of entering a legally binding contract under Indian law.
• Agencies must hold a valid PSARA license issued by the appropriate state authority.
• Vendors must be a registered business entity (proprietorship, partnership, LLP, or company).
• Clients must be authorized to procure security services on behalf of their organization.

3. Account Registration

You agree to provide accurate, current, and complete information during registration. GooseDock reserves the right to verify any information, suspend, or terminate accounts found to be falsified, fraudulent, or non-compliant with applicable law.

You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.

4. Platform Services

GooseDock is a technology intermediary connecting Clients seeking security services with PSARA-verified Agencies and ancillary Vendors. GooseDock is not a security service provider, employer, or guarantor of any contract executed between Users.

The actual security service contract is between the Client and the Agency directly. GooseDock facilitates the discovery, anonymous bidding, and identity-reveal stages only.

5. Anonymous Bidding

• Identities of both Clients and Agencies remain fully anonymous until the deal is accepted, both commission payments are received, and identity reveal is triggered by the admin.
• All Users agree not to attempt to identify, contact, or solicit counterparties outside the Platform during the anonymous phase.
• Circumvention of anonymity may result in immediate ban and forfeiture of any pending payments.

6. Commission & Fees

• Agency Commission — 2% of contract value (Normal plan) or 1% (Premium plan)
• Client — pays no commission and no posting fee. Unlimited free tender posts
• Vendor Listing — ₹3,400/year for a public profile listing
• Backout Fee — ₹500 if an Agency cancels after deal acceptance
• Bid Credits — ₹500 for a pack of 2 additional bids (Normal plan agencies)

7. Payment Terms

All commission and fee payments must be made via UPI to GooseDock@upi. Both parties must remit their commission share before identity reveal. Once verified by Admin, contact details are disclosed to both parties via email and the Platform.

Payments are non-refundable except as expressly set out in our Refund Policy.

8. Vendor Listings

Vendors purchase listing rights for visibility on GooseDock's public Vendor Directory. Listings are subject to:

• Admin approval and compliance review
• Accurate description of products/services offered
• Adherence to all consumer-protection and advertising laws
• Annual renewal at the prevailing listing fee
• Removal at GooseDock's sole discretion if quality issues arise

9. User Conduct

Users shall not:

• Post false, misleading, defamatory, or unlawful content
• Impersonate any individual or entity
• Solicit Users outside the Platform during the anonymous phase
• Use automated tools (scrapers, bots) to access Platform data
• Engage in price-fixing, collusion, or anti-competitive behavior
• Attempt to reverse-engineer, hack, or breach platform security

10. Confidentiality

Tender details, bid amounts, agency identities, and client identities — until reveal — are strictly confidential. Disclosure to third parties without consent constitutes a material breach of these Terms and may result in immediate account termination plus liability for damages.

11. Intellectual Property

All Platform content — design, code, logos, copy, layouts — is the exclusive property of GooseDock. Users grant GooseDock a non-exclusive, royalty-free license to display submitted content (vendor logos, listings, profile descriptions) for the sole purpose of operating the Platform.

12. Disclaimers

The Platform is provided "as-is" and "as-available". GooseDock disclaims all warranties — express or implied — including merchantability, fitness for a particular purpose, and non-infringement. GooseDock does not warrant that:

• Any Agency or Vendor will perform satisfactorily
• The Platform will be uninterrupted or error-free
• Bids will be received for any specific tender
• The Platform is free of viruses or harmful components

13. Limitation of Liability

To the maximum extent permitted by law, GooseDock's aggregate liability for any claim shall not exceed the total fees paid by the User to GooseDock in the 3 months preceding the claim. GooseDock shall not be liable for indirect, consequential, special, exemplary, or punitive damages — including lost profits, lost data, or business interruption — even if advised of the possibility.

14. E-Sign & Digital Agreement Validity

14.1 Electronic Acceptance

By:

• Clicking "I Agree"
• Registering on the Platform
• Making payment

You agree that this constitutes a valid electronic contract under:

• Information Technology Act, 2000
• Indian Contract Act, 1872

14.2 Legal Enforceability

This agreement shall be:

• Legally binding
• Equivalent to a physically signed contract

14.3 Electronic Records

All records maintained by GooseDock — including registrations, payments, and click-acceptance logs — shall be considered valid legal evidence in a court of law.

14.4 No Physical Signature Required

Users (Vendor / Client / Agency) expressly agree that:

• No physical signature is required
• Digital acceptance (typed name + click) is sufficient and enforceable

15. Termination

GooseDock may suspend or terminate your account at any time, with or without notice, for breach of these Terms, suspected fraud, or any conduct that harms the Platform or its users. On termination:

• Your access ends immediately
• Pending bids are auto-withdrawn
• Any commission already due remains payable
• Sections 10 (Confidentiality), 11 (IP), 13 (Liability), 14 (E-Sign) survive termination

16. Governing Law & Jurisdiction

These Terms are governed by and construed under the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

17. Contact & Grievance Officer

For questions, complaints, or grievances:

• Email: info@goosedock.com
• Phone / WhatsApp: +91 99930 99947
• Response time: within 7 business days

As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our designated Grievance Officer is reachable at the above contacts.